Return & Refund Policy
Last Updated: 2 Feb, 2022
At Re Sale Etsy, we strive to ensure customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
You may request a return if:
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The product is damaged or defective on arrival
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You received an incorrect item
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The product is unused and in original packaging (where applicable)
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Beauty and personal care products (for hygiene reasons)
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Items marked as “Final Sale”
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Used, altered, or damaged products after delivery
3. Return Request Timeline
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Return requests must be initiated within [X] days of delivery.
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Requests made after this period may not be accepted.
4. Return Process
To initiate a return:
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Contact customer support with your order details
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Share images/videos if the product is damaged or incorrect
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Once approved, return instructions will be provided
5. Refund Policy
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Approved refunds will be processed after inspection of the returned product
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Refunds will be issued to the original payment method
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Processing time may vary depending on payment provider policies
6. Shipping Costs
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Return shipping charges may apply unless the return is due to a defect or incorrect item
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Original shipping charges are non-refundable unless stated otherwise
7. Order Cancellation
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Orders can be canceled only before shipment
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Once shipped, cancellation requests will not be accepted
8. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us immediately with proof so we can assist you promptly.
9. Policy Updates
Re Sale Etsy reserves the right to modify this policy at any time without prior notice.